Platforms and marketplaces · Consumer protection (ConsumerTech) · Europe
Coblit rebuilt the Cicle-X platform for consumer complaints and disputes as a multi-instance model — new European countries launched faster and cheaper.
About the project
We redesigned the platform and designed a multi-instance model: a common technology and UX standard for all countries while keeping local deployments independent. The platform runs as independent instances in several European countries.
“Our goal was to create a scalable model for rolling out our complaints platform across many European markets. Coblit helped us restructure the system architecture and prepare a multi-instance model that makes it faster to launch further countries. As a result, we have significantly reduced the cost and time needed to start new system instances. We greatly value the team’s professionalism and their ability to work on large-scale, complex projects. We strongly recommend working with them.”
Translated from Polish
Project journey
A project delivered for consumer protection organisations in Europe as part of an initiative co-funded by the European Commission. The previous deployment model was local: every market required a system built from scratch.
Every day without a solution meant more manual work, slower service and missed opportunities.
We redesigned the platform and designed a multi-instance model: a common technology and UX standard for all countries while keeping local deployments independent. The platform runs as independent instances in several European countries.
The system is no longer a one-off project — it has become a scalable product.
Who it’s for
We see similar challenges in many companies. If you recognise yourself in this list, this project shows what we can do for you too.
Organisations operating in many markets
SaaS companies planning international expansion
Consumer organisations and ombudsmenFranchises and networks with local branches
Projects funded by the European CommissionSystems adapted to local regulationsWhy it works
A repeatable deployment model shortens the time and lowers the cost of entering a new market.
Each market runs separately, so local laws and processes don't hold back the other countries.
One standard for all countries ensures a consistent user experience and simplifies training.
Development reaches all markets at the same time, which lowers the cost of maintaining many versions of the system.
The analysis separated what is common from what must stay local because of the law.
How we ran the project
This is how we worked together on the Cicle-X project: from understanding the processes, through wireframes and architecture, to rollout and further development.
We analysed how the platform works in each country, what is common and what must stay local because of regulations and processes.
A clear split: one standard for everyone and flexibility where the law requires it.
We unified the platform's interface and logic for all markets.
A consistent user experience in every country and simpler training.
We designed a model in which each country has an independent instance based on a common technology standard.
Each new country is a repeatable deployment, not a system built from scratch.
We launched the platform as independent instances in several European countries.
Faster and cheaper entry into new markets.
The common standard simplifies maintenance and development — we make changes once for all markets.
Lower costs of maintaining many versions of the system.
.NET
Node.js
WordPressHow we work with every client Technologies we build with
Ready for your own success story?
Facing a challenge similar to Cicle-X? We’ll show you how quickly you can go from idea to a working solution.
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