Missed calls mean lost customers
A customer who can't get through the first time usually calls a competitor.
AI customer service
Customer service that answers straight away — in the evening and at weekends too
AI customer service by Coblit is a set of AI agents and chatbots that answer phone calls, website chat, email and WhatsApp, reply based on the company's price lists and procedures and get things done in its systems: they book appointments, register patients, take reservations and answer employees' questions. They work 24/7 and pass cases that need a person to a member of staff with a summary. They already run at a clinic and a restaurant in Gdańsk.
- 24/7
- phone, chat and WhatsApp handling
- ElevenLabs
- natural voice in phone conversations
Who it is for
- Clinics, outpatient centres and practices
- Restaurants, hotels and catering companies
- Beauty salons and service businesses
- Customer service departments
- HR departments and employment agencies
- Companies with many phone calls and repetitive enquiries
Problem
What is costing you the most today
The same questions over and over
Opening hours, prices and directions take up time staff could spend on customers on site.
Nobody answers after hours
Enquiries from evenings and weekends wait until Monday or go to a competitor.
An ordinary chatbot just points to a form
The customer has to call anyway, because the bot can't get anything done in the company's system.
How it works
Three steps to results
- We match the agent to the job.Customers and reservations — AI Receptionist or AI chatbot; patients — AI Medical Receptionist; employees' questions — AI Employee Assistant.
- It learns your business.It gets your price lists, menus, procedures, opening hours and answers to frequent questions, and we connect it to your calendar, booking system or practice system.
- It resolves the case or hands it over.It replies in every channel, books an appointment or reservation in your system, or passes the case to a member of staff with a summary.
See how we run a project from analysis to deployment
What exactly we do
- Phone conversations in a natural voice (ElevenLabs)
- Website chat, email and WhatsApp
- Booking, rescheduling and cancelling appointments and reservations
- Patient registration and preliminary interview
- Answers about prices, menus, allergens, opening hours and directions
- Deposit payment links and KSeF invoices (Poland's national e-invoicing system)
- Answers for employees about leave, schedules and pay
- Handing the conversation over to a member of staff with a summary
Works with your systems
- ElevenLabs (voice)
- myDr and other medical systems
- Booking systems and calendars
- SMS gateways
- Payments and KSeF
- HR and payroll systems
Portfolio
We have already done this for
Patient registration without the front desk — AI books appointments at any time of day
Coblit's medical chatbot registers patients at a clinic in Gdańsk without the front desk: it collects data, runs an initial interview and books visits.
See the projectTable bookings, events and catering without a phone call — AI serves restaurant guests 24/7
Coblit's AI chatbot serves guests of a Gdańsk restaurant: books tables, takes events and catering, sends a deposit link and a KSeF e-invoice.
See the projectRecruitment without the HR team — from the first message to a signed contract
Coblit's AI system runs recruitment without HR: it talks to candidates on WhatsApp, reads CVs and documents, and closes the contract with a SignSafe signature.
See the projectSecurity
Your data stays with you
- Can run on a private AI model — data does not go to ChatGPT, Gemini or Claude
- Data stored in the EU, in line with GDPR
- The agent introduces itself as AI and hands the case to a person when needed (AI Act)
Cost
How much does AI customer service cost?
We deliver projects ranging from a few thousand PLN to systems worth around PLN 1 million. The price depends on the scope, the number of integrations and the code ownership model. We quote after the analysis, broken down into stages.
- 01You can order the analysis and mock-ups as a separate first stage — and only then decide on the build
- 02We build in stages: first the features that deliver the biggest savings
- 03A licence or a transfer of copyright to the code — the model and price are agreed in the contract
FAQ
Frequently asked questions
Can AI replace customer service?
Partly. Coblit's AI takes over repetitive cases — phone calls, reservations, appointment bookings, questions about prices and opening hours — around the clock, and passes cases that need a person to a member of staff with a summary.
Which AI for customer service should I choose?
It depends on who you serve. The AI Receptionist answers calls, chat, email and WhatsApp and books appointments or reservations; the AI Medical Receptionist registers patients at clinics; the AI Employee Assistant answers employees; the AI chatbot serves customers on your website and in WhatsApp.
Can AI customer service answer phone calls?
Yes. The AI Receptionist and the AI Medical Receptionist handle phone conversations — the AI Receptionist speaks in a natural voice thanks to its connection with ElevenLabs.
Where has Coblit deployed AI customer service?
At a medical clinic in Gdańsk the AI registers patients 24/7, and at a restaurant in Gdańsk it takes table bookings, events and catering orders, and sends deposit links and KSeF invoices.
How is AI customer service automation different from an ordinary chatbot?
An ordinary chatbot answers questions. Coblit's AI agents also take action in the company's systems — they book appointments, take reservations, send reminders and payment links.
Does the customer know they are talking to AI?
Yes. The agent introduces itself as an AI assistant, in line with the AI Act, and can switch the conversation to a member of staff at any time.
Is customer data safe?
Yes. The agents can run on a private AI model, without sending data to ChatGPT, Gemini or Claude, and we store data in the EU in line with GDPR.
Let’s talk
Let’s see what AI customer service will change in your company
A 30-minute call with no sales pitch. We will tell you straight whether it pays off.
See AI applied to your customer serviceGet in touch
Let’s talk!
Tell us what takes up most of your team’s time or what system you want to build. We will reply within 48 hours and suggest a 30-minute call.
office@coblit.com+48 602 444 299+48 600 242 170