AI and automation · Hospitality and food service · Poland
Coblit's AI chatbot serves guests of a Gdańsk restaurant: books tables, takes events and catering, sends a deposit link and a KSeF e-invoice.
About the project
We designed an AI system that takes over guest service — from first contact, through bookings, to events and catering. It works as a chatbot on the website and on WhatsApp.
Project journey
Serving guests was time-consuming and required a lot of staff involvement: phone calls about bookings, arranging event dates by hand, repetitive questions about the menu and allergens, and taking deposits manually.
Every day without a solution meant more manual work, slower service and missed opportunities.
We designed an AI system that takes over guest service — from first contact, through bookings, to events and catering. It works as a chatbot on the website and on WhatsApp.
Guest service is no longer a bottleneck.
Key value
The process runs automatically, without staff involvement.
More enquiries turn into bookings.
The restaurant prepares an offer without involving staff in gathering information.
Summary
The project shows how AI can take over guest service in a restaurant — from bookings to selling additional services — and act as a digital assistant available around the clock.
Who it’s for
We see similar challenges in many companies. If you recognise yourself in this list, this project shows what we can do for you too.
Restaurants and bistros
Catering companies
Hotels with a restaurantWedding and banquet venues
Cafés and patisseries taking orders
Organisers of special-occasion eventsWhy it works
The chatbot takes bookings 24/7, so the restaurant doesn't lose guests when nobody answers the phone.
A conversation started on the website moves to a messaging app guests already know, so more enquiries end in a booking.
The number of guests, preferences, budget, allergies and date reach the restaurant, which prepares an offer without follow-up questions.
Payment links, confirmations and KSeF invoices require no manual work from staff.
The chatbot handles repetitive questions, which relieves staff and reduces communication errors with guests.
How we ran the project
This is how we worked together on the Restaurant in Gdańsk project: from understanding the processes, through wireframes and architecture, to rollout and further development.
We talk to the people who will use the system. We map out how processes work today, where time and money are being lost, and how they should work a year from now, once the company has grown.
We build what solves a real problem — not a list of features nobody will use.
We design screens and user journeys in Figma and test a clickable prototype with future users before the first line of code is written.
You see and test the solution at the outset — changes to a mock-up cost a fraction of changes to a finished system. You can order the analysis and mock-ups as a separate stage.
We choose technologies to match the goal, the budget and the systems already running in the company. We design the architecture, integrations and data security so that the system can grow together with the business.
No costly rework a year later — the system is ready for more users, more data and new features.
We work in short stages and show a working version every few weeks. We launch the features that deliver the biggest savings first.
You have constant visibility of progress, a say in the direction and see the first results sooner.
We test the system, migrate the data, launch it in the production environment and train the team in day-to-day use.
A smooth start without downtime — from day one the team knows how to work in the new system.
After launch we monitor operation, respond to tickets under the SLA and extend the system with further features and automations.
One partner from idea to ongoing development — you are never left alone with the system.
How we work with every client Technologies we build with
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Facing a challenge similar to Restaurant in Gdańsk? We’ll show you how quickly you can go from idea to a working solution.
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