Organisations and NGOs · Non-governmental organisation · Poland, Lithuania, Latvia
Coblit's mobile app for the Fundacja Konsumentów foundation turns complaints into public cases with reputational pressure — in Poland, Lithuania and Latvia.
About the project
We designed and delivered a mobile app (Android, iOS) that combines a simple reporting process with a community mechanism. The app runs in three language versions across several markets.
“Coblit helped us create modern tools that support consumers and automate the handling of reports. Both the mobile app and the Konsumersi.pl platform have significantly improved communication and increased the effectiveness of resolving consumer cases. The implementation allowed us to reduce manual work and organise processes that were previously highly fragmented. The cooperation was very professional, and the team understood the specifics of social projects and non-profit organisations well. We recommend Coblit as a technology partner.”
Translated from Polish
Project journey
Reporting consumer problems was ineffective: there was no simple tool, problems had little visibility, and companies often ignored complaints.
Every day without a solution meant more manual work, slower service and missed opportunities.
We designed and delivered a mobile app (Android, iOS) that combines a simple reporting process with a community mechanism. The app runs in three language versions across several markets.
After the rollout, the client had a working solution that took over work previously done by hand.
Key value
Complaints stop being private — they become visible and effective.
Summary
Combining simplicity with community mechanisms turned a reporting app into a community-based system of influence.
Who it’s for
We see similar challenges in many companies. If you recognise yourself in this list, this project shows what we can do for you too.
Non-governmental organisations and foundations
Consumer ombudsmen and public institutions
Opinion and review platforms
City issue-reporting services (e.g. outages, faults)Community-based products
Organisations operating in several countriesWhy it works
A photo and a short form lower the barrier to entry, so consumers report more problems.
Complaints are public and visible to everyone, so companies actually respond to them.
Comments, reactions and user ranks increase engagement and pressure on companies.
Reports and trends from complaints show the foundation the scale of problems and strengthen its work.
Three language versions run in Poland, Lithuania and Latvia, and the project became the foundation of Konsumersi.pl.
How we ran the project
This is how we worked together on the Fundacja Konsumentów project: from understanding the processes, through wireframes and architecture, to rollout and further development.
We talk to the people who will use the system. We map out how processes work today, where time and money are being lost, and how they should work a year from now, once the company has grown.
We build what solves a real problem — not a list of features nobody will use.
We design screens and user journeys in Figma and test a clickable prototype with future users before the first line of code is written.
You see and test the solution at the outset — changes to a mock-up cost a fraction of changes to a finished system. You can order the analysis and mock-ups as a separate stage.
We choose technologies to match the goal, the budget and the systems already running in the company. We design the architecture, integrations and data security so that the system can grow together with the business.
.NET
React NativeNo costly rework a year later — the system is ready for more users, more data and new features.
We work in short stages and show a working version every few weeks. We launch the features that deliver the biggest savings first.
You have constant visibility of progress, a say in the direction and see the first results sooner.
We test the system, migrate the data, launch it in the production environment and train the team in day-to-day use.
A smooth start without downtime — from day one the team knows how to work in the new system.
After launch we monitor operation, respond to tickets under the SLA and extend the system with further features and automations.
One partner from idea to ongoing development — you are never left alone with the system.
How we work with every client Technologies we build with
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Facing a challenge similar to Fundacja Konsumentów? We’ll show you how quickly you can go from idea to a working solution.
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