Problem
Kiosks and ordering panels at service points exclude wheelchair users, deaf people, people with low vision and blind people — even though they are customers like everyone else.
Accessibility · Retail and services · Poland
An ordering kiosk everyone can use — including blind people
Coblit designed Beepsy — a height-adjustable touchscreen ordering kiosk accessible to deaf and blind people and wheelchair users.
About the project
Beepsy
Coblit developed Beepsy — a touchscreen ordering kiosk adapted to different groups of users. We were responsible for both the software and the design and manufacture of the device.
The outcome at a glance
- Height-adjustable panel for wheelchair users
- Interface for deaf people
- Text enlargement and high contrast for people with low vision
- Voice features for blind people
Project journey
From challenge to success
Cost of the problem
Every day without a solution meant more manual work, slower service and missed opportunities.
Solution
Coblit developed Beepsy — a touchscreen ordering kiosk adapted to different groups of users. We were responsible for both the software and the design and manufacture of the device.
- Height-adjustable panel for wheelchair users
- Interface for deaf people
- Text enlargement and high contrast for people with low vision
- Voice features for blind people
Business results
After the rollout, the client had a working solution that took over work previously done by hand.
Who it’s for
Who this kind of solution helps most
We see similar challenges in many companies. If you recognise yourself in this list, this project shows what we can do for you too.
Restaurants and food service chains
Public institutions and government offices
Customer service points and travel agencies
Cinemas, museums and cultural venues
Hospitals and clinics
Companies covered by the European Accessibility Act
Why it works
5 reasons why this solution works
One kiosk for all customers
Wheelchair users, deaf people, people with low vision and blind people order on their own, so nobody is excluded from service.
Height-adjustable panel
A wheelchair user can reach the screen and place an order without help from staff.
Text, contrast and voice
Text enlargement, high contrast and voice features let people with low vision and blind people place orders.
Hardware and software together
Coblit was responsible for both the software and the device, so the two fit each other from the start.
Ready for accessibility requirements
The kiosk supports companies subject to accessibility requirements such as the European Accessibility Act.
How we ran the project
From analysis to ongoing development — one partner at every stage
This is how we worked together on the Beepsy project: from understanding the processes, through wireframes and architecture, to rollout and further development.
Analysis and workshops with the client’s team
We talk to the people who will use the system. We map out how processes work today, where time and money are being lost, and how they should work a year from now, once the company has grown.
In this project- We analysed the barriers that wheelchair users, deaf people, people with low vision and blind people face at kiosks
What you gainWe build what solves a real problem — not a list of features nobody will use.
UX/UI mock-ups and prototype
We design screens and user journeys in Figma and test a clickable prototype with future users before the first line of code is written.
In this project- We designed an interface with text enlargement, high contrast and voice features
What you gainYou see and test the solution at the outset — changes to a mock-up cost a fraction of changes to a finished system. You can order the analysis and mock-ups as a separate stage.
Technology selection and architecture
We choose technologies to match the goal, the budget and the systems already running in the company. We design the architecture, integrations and data security so that the system can grow together with the business.
In this project- .NET + React software and the design of a height-adjustable device
Technologies in this project
.NET
React
What you gainNo costly rework a year later — the system is ready for more users, more data and new features.
Building in stages
We work in short stages and show a working version every few weeks. We launch the features that deliver the biggest savings first.
In this project- We built both the software and the hardware of the kiosk
What you gainYou have constant visibility of progress, a say in the direction and see the first results sooner.
Testing, deployment and training
We test the system, migrate the data, launch it in the production environment and train the team in day-to-day use.
In this project- The kiosk is ready for use across different industries
What you gainA smooth start without downtime — from day one the team knows how to work in the new system.
Support and development after launch (SLA)
After launch we monitor operation, respond to tickets under the SLA and extend the system with further features and automations.
In this project- The solution supports companies subject to accessibility requirements
What you gainOne partner from idea to ongoing development — you are never left alone with the system.
How we work with every client Technologies we build with
Services in this project
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